Job objective & responsibilitiesAs a Customer Resulting Agent, you will be an integral part of the Test Centre Team, contributing to its success and roll out of a state-of-the-art remote lateral flow test product Reporting to the Cignpost manager on site, you will work alongside other colleagues and other partners to deliver brilliant customer care to test members of the public. This will include administrative functions to ensure all tests are resulted with complete accuracy within a ‘on-line’ environment’ You will have excellent IT skills and attention detail. Full training will be provided, and full Personal Protective Equipment will be supplied in line with NHS Standards where required. OUR VALUES AND BEHAVIOURS Respect - This means respecting each other, great communication, valuing contributions, respecting differences and supporting one another. Collaboration - This is all about teamwork and remembering that we are all working towards the same goal. It’s also about how we work with our clients and their other suppliers. We are one team! Integrity - This is about being honest, reliable and trustworthy and always delivering on promises. Innovation - This is about striving to always improve, working smarter, coming up with new ideas and having the confidence to share them. At the same time it’s about embracing change. Excellence - This is all about striving to be the very best brand ambassador, exceeding expectations to build value and give us and our clients a real competitive advantage. Trust - This is all about being consistent, organised and reliable. It’s also about doing what you say you are going to do and not promising what you can’t deliver.
Our values & behavioursWhy join us? • You will be at the forefront in supporting the return of global Aviation! • IT equipment provided • Career progression opportunities • You will be joining a fast paced and passionate organisation Main Duties & Responsibilities: • Verify customer identity and confirm Remote Lateral Flow Fit to Fly bookings • Manually verify the result of a lateral flow cassette, determining whether positive, negative or invalid. • Submit completed results to an online platform • Access customer details and bookings • Handle customer medical and personal data to issue a fit to fly certificate • Complies with all safety rules and procedures to ensure their own safety and that of colleagues and customers at all times HEALTH & SAFETY RESPONSIBILITIES • Always follow Group and company policies and procedures. • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment. • Use all work equipment and personal PPE properly and in accordance with training received. • Report any issues or training needs to your Line manager and /or via your divisional incident reporting system. NOTE This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.
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