Monthly Archives: November 2014

Technology is transforming experiences, but are brands keeping pace?

Will Northover, client services manager at Blackjack Promotions, argues that the latest technologies and gadgets are revolutionising experiential. By now, almost everyone must have heard of Oculus Rift. For those who haven’t, I’m talking about the virtual reality headset for...

How technology is changing the face of customer service

By Ian Priestman, Head of Experiential, Blackjack Promotions However much Experiential, Travel Retail, Customer Service and Logistics have changed over the years, they all still require the same thing to succeed: the human element. This has always been the way...