We deliver comfortable, trustworthy experiences
Creating a premium customer experience depends on many stakeholders working together. From crisis management to collating data insights, consumer surveys and printed collateral, we make sure all elements are delivered seamlessly.
This means empowering a team to deliver the very best experiences, and providing service training that instills the highest standards.
It could be assisting shoppers with reduced mobility or providing a personalised guest experience. These human moments make a real difference. We know this because we invest in insight and data collection to support our approach.
We realise we’re lucky to be in an industry which is all about helping people and making their days better. That’s why our team is always here to help.
Flashmob Tour Celebrating International Day of Persons with Disabilities
Network Rail invited Blackjack to assist in the celebrations and promotion of International Day of Persons with Disabilities, on December 3rd. As an equal opportunities employer and partner of #PurpleLightUp this is a cause that is close to our heart.
Bringing some Christmas Magic to London Stansted Airport
After a difficult and exhausting year for travelers and staff alike, Blackjack were invited to bring some Christmas joy to passengers, shoppers and airport personnel at one of London's leading airports.
Blackjack Improved Airline Customer Experience by Providing Trained Document Checking Team.
In November 2021 as the world of aviation started to unlock Blackjack were asked to assist a major international carrier with the new, additional pre-security Covid travel documentation
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