Meet the team
We believe great business starts with great people. Our experienced leadership team have a wide range of skills, and they’re here to solve your problems and activate your campaign.
Theodore Johnson
Operations Supervisor
- I've been with Blackjack since October 2021
- My typical day I support and help set up the day activity managing for a smooth workflow. This involves the importance of communication, not just with our own team but with the clients we work with. I thoroughly enjoy motivating and training our teams with brand knowledge, and how to deliver outstanding service levels.
- I'm a Blackjack person because... I am comfortable to be both behind the scenes and in the spotlight. If there is a task to be done, I will without fail strive to be best of the best, going above and beyond.
- My favourite Blackjack moment Is when we have worked on a bar promotion and there is vibrancy and an electric ambience within the team working together and interacting with passengers. It is magical!
- When I’m not at work I like to... take the opportunity to gain as much happiness socialising with friends and family. I have a great passion for classical music and travelling to Covent Garden to watch Operas.
Mo Afzil
Operations Manager
- I've been with Blackjack since
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Guiseppe De Piano
Operations Supervisor
- I've been with Blackjack since
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- I'm a Blackjack person because...
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Florencia Schwab
Account Executive
- I've been with Blackjack since
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- I'm a Blackjack person because...
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Nikki Matthews
Operations Manager
- I've been with Blackjack since
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Kara Byrne
Administrator
- I've been with Blackjack since
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Monika Zygmunt
Operations Supervisor
- I've been with Blackjack since
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Gianina Iacob
Head of Resourcing and Attraction
- I've been with Blackjack since
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Harry Granger
Operations Manager
- I've been with Blackjack since
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- I'm a Blackjack person because...
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Raminder Dadral
Operations Manager
- I've been with Blackjack since
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- I'm a Blackjack person because...
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Sophie Robinson
Account Manager
- I've been with Blackjack since
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Andy DeVito
Production Manager
- I've been with Blackjack since
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Isabel Tester
Senior Account Manager
- I've been with Blackjack since
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Linoch Almeida
Vetting and Recrutiment Executive
- I've been with Blackjack since
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Edita Galdikiene
Senior Compliance and Vetting Officer
- I've been with Blackjack since
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Joel Eshoh
Talent Team Executive
- I've been with Blackjack since
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Leanne McBain
Talent Team Executive
- I've been with Blackjack since
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Mehrab Iqbal
Compliance and Vetting Officer
- I've been with Blackjack since
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Leanne Nutter
Head of Travel RetailLeanne heads up our travel retail division. Ensuring that we are fully engaged with our clients, whilst demonstrating our strong values and ethics. Making sure we deliver consistent, innovative service.
Learn moreLeanne Nutter
Head of Travel Retail
- Leanne heads up our travel retail division. Ensuring that we are fully engaged with our clients, whilst demonstrating our strong values and ethics. Making sure we deliver consistent, innovative service.
- I've been with Blackjack since 2002
- My typical day When you are a ‘can do’ business, literally anything could be going on. In general, we spend our days working with luxury global brands, which is a dream.
- I'm a Blackjack person because... I say we, not me. Blackjack is built on great people, who do great things, and who respect and support each other. Its Teamwork.
- My favourite Blackjack moment The London 2012 Olympics was amazing, working with no less than 3 global brands across the village. I still have my security pass, which I look very young in.
- When I’m not at work I like to... I am a self-confessed shopaholic. I wish I had more hobbies, but my children keep me busy.
Sheila Watson
BUSINESS SUPPORT EXECUTIVESheila supports our business across all divisions. Providing consistent communication, assisting with both client and staff queries, Sheila is able to guide you through our large organisation whilst remaining a familiar face.
Learn moreSheila Watson
BUSINESS SUPPORT EXECUTIVE
- Sheila supports our business across all divisions. Providing consistent communication, assisting with both client and staff queries, Sheila is able to guide you through our large organisation whilst remaining a familiar face.
- I've been with Blackjack since 2010
- My typical day Coffee first.......... then I’m ready for anything. Every day is different but never boring!
- I'm a Blackjack person because... I enjoy being part of a team and ours is a GREAT team.
- My favourite Blackjack moment Prosecco Fridays 😊
- When I’m not at work I like to... Go on holiday, shopping and lastly to the gym.
Kim De Vito
Head of Client ServicesKim leads the Travel Retail team across the UK to ensure that our people, values and behaviours always reflect those of our clients.
Learn moreKim De Vito
Head of Client Services
- Kim leads the Travel Retail team across the UK to ensure that our people, values and behaviours always reflect those of our clients.
- I've been with Blackjack since 2010
- My typical day This doesn’t exist which is why I love my job. From providing people for covid testing, to glam campaigns in airports and shopping centres - every day is different. That’s Blackjack!
- I'm a Blackjack person because... I say WE not ME! #BeProud #BeBJP
- My favourite Blackjack moment When Leslie Gracie made me a Hendricks, at TFWA in Cannes, on my birthday! I’m not sure it gets any better than that.
- When I’m not at work I like to... Be wrestled by 2 gorgeous little boys I happen to call my sons. This may have to stop once they can actually beat me 😉
Robyn Freeman
SENIOR ACCOUNT MANAGERManaging some of the world's biggest brands, Robyn puts her heart and soul into every campaign, ensuring each customer’s experience is memorable and engaging.
Learn moreRobyn Freeman
SENIOR ACCOUNT MANAGER
- Managing some of the world's biggest brands, Robyn puts her heart and soul into every campaign, ensuring each customer’s experience is memorable and engaging.
- I've been with Blackjack since 2017
- My typical day Three words…crazy, hectic and fun.
- I'm a Blackjack person because... I’m a Blackjack person because...we care, we work together, we adapt and we value our people.
- My favourite Blackjack moment There are so many…. promotional changeovers, client meetings and travelling! Spending a week with the team and clients in Cannes every year will always stay with me.
- When I’m not at work I like to... Be with my family - we love, we argue, we laugh and we cry.
Sarah Cowen
SENIOR ACCOUNT MANAGEROverseeing exclusive brand campaigns and product launches, Sarah gets stuck in and delivers brand experiences that make a real difference.
Learn moreSarah Cowen
SENIOR ACCOUNT MANAGER
- Overseeing exclusive brand campaigns and product launches, Sarah gets stuck in and delivers brand experiences that make a real difference.
- I've been with Blackjack since 2016
- My typical day A total whirlwind. Collaborating on exclusive events with awesome clients and of course – multitasking at all times! There is never a dull moment.
- I'm a Blackjack person because... I love working with people. We get stuck in and listen to our team members and clients to understand what they really need. No mission is too big.
- My favourite Blackjack moment The Tax Free Exhibition in Cannes 2018 – a celebration of teamwork and shared success with wonderful colleagues. “No Troll left behind!”
- When I’m not at work I like to... Do not a lot, which is virtually impossible playing mum to hormonal twin girls - but family is my everything.
Ajay Vasta
OPERATIONS MANAGERAjay is a tactical and flexible manager collaborating with team members and clients to ensure consistent processes in head office and in the field. Tactical, multi skilled and agile.
Learn moreAjay Vasta
OPERATIONS MANAGER
- Ajay is a tactical and flexible manager collaborating with team members and clients to ensure consistent processes in head office and in the field. Tactical, multi skilled and agile.
- I've been with Blackjack since 2010
- My typical day Each day is different and brings new opportunities. I work with our clients to ensure we provide the best service, exceed expectations and coach our team members in the field to support them in reaching their goals.
- I'm a Blackjack person because... Everything we do at Blackjack starts with people and our commitment to teamwork means we provide the best service - we work hard to make Blackjack the clear choice for brands and agencies.
- My favourite Blackjack moment Wow, there have been so many, but it’s got to be leading our biggest team in Heathrow Terminal 5 – I’ve been able to watch the team dynamics evolve and grow which has been a privilege.
- When I’m not at work I like to... Spending time with my family and friends, watching movies playing all sports. I have recently taken up golf which is frustrating and rewarding in equal measures.
Paulina Smolak
OPERATIONS MANAGERPaulina is our first point of contact for staff and clients onsite in Heathrow Airport. From ensuring we have everyone in the right place at the right time, to training to problem solving Paulina ensures we deliver an exceptional service
Learn morePaulina Smolak
OPERATIONS MANAGER
- Paulina is our first point of contact for staff and clients onsite in Heathrow Airport. From ensuring we have everyone in the right place at the right time, to training to problem solving Paulina ensures we deliver an exceptional service
- I've been with Blackjack since 2016
- My typical day There is no such thing as a typical day. A new day is a new challenge, bring it on!
- I'm a Blackjack person because... I get stuck in and focus on the solution, not the problem.
- My favourite Blackjack moment My very first day. I met the most talented bunch of people and I couldn’t wait to be a part of the team.
- When I’m not at work I like to... Go hiking, lets explore!
Sammy Eltayeb
Senior Operations Manager UKSammy started as a Brand Ambassador on the shopfloor and has progressed into a versatile and knowledgeable Blackjack leader who believes “the journey is the most important thing to enjoy”
Learn moreSammy Eltayeb
Senior Operations Manager UK
- Sammy started as a Brand Ambassador on the shopfloor and has progressed into a versatile and knowledgeable Blackjack leader who believes “the journey is the most important thing to enjoy”
- I've been with Blackjack since 2010
- My typical day Multitasking, leading from the front and coaching my team. I can have 10 different conversations with 10 different people in a short space of time – my role is all about making meaningful connections.
- I'm a Blackjack person because... I’m resilient and I always see the glass half full, not half empty.
- My favourite Blackjack moment Winning the ABM 110% Award - it was a fantastic event and something that I'm reminded of every time I look at the pin on my lanyard.
- When I’m not at work I like to... Keep up with my hobbies such as photography, gardening and weight lifting.
PJ Liyange
OPERATIONS MANAGERPJ is a fantastic leader within our business, looking after our team and clients in the northern airports. He embodies the Blackjack spirit with his enthusiasm and entrepreneurial attitude.
Learn morePJ Liyange
OPERATIONS MANAGER
- PJ is a fantastic leader within our business, looking after our team and clients in the northern airports. He embodies the Blackjack spirit with his enthusiasm and entrepreneurial attitude.
- I've been with Blackjack since 2016
- My typical day I am always on the go, whether I’m working alongside the team on the shop floor, or meeting clients, looking for new ways to support them.
- I'm a Blackjack person because... I get stuck in, not stuck. I am solutions driven, there is never a problem that can’t be solved.
- My favourite Blackjack moment There are so many. I love it when we get to help others, such as supporting The ONE Foundation charity by driving sales of their product on World Water Day.
- When I’m not at work I like to... Cook, play cricket, and spend time with my wife and daughters.
Maureen Drum
OPERATIONS MANAGERMaureen leads an awesome team in Glasgow every day – from airport campaigns to downtown brand experiences, she keeps the Blackjack brand real and relevant.
Learn moreMaureen Drum
OPERATIONS MANAGER
- Maureen leads an awesome team in Glasgow every day – from airport campaigns to downtown brand experiences, she keeps the Blackjack brand real and relevant.
- I've been with Blackjack since 2010
- My typical day There is a never a typical day at Blackjack!! Every day is unique which keeps our jobs fun, exciting and rewarding.
- I'm a Blackjack person because... I just love the whole ‘One Team’ attitude we have. We don’t just commit, we deliver and that goes from my team members all the way to management.
- My favourite Blackjack moment Getting asked to source and manage a Scottish performer in a kilt, with tattoos and a styled beard for a specialised Whisky event – of course, we delivered and the event was incredible!
- When I’m not at work I like to... Catch up with family and friends and I just love to go hill walking on the lovely Munro’s in Scotland.
Anne McAuley
OPERATIONS MANAGERAnne motivates and inspires an incredible team of people in Edinburgh to deliver 100% Blackjack experiences every day
Learn moreAnne McAuley
OPERATIONS MANAGER
- Anne motivates and inspires an incredible team of people in Edinburgh to deliver 100% Blackjack experiences every day
- I've been with Blackjack since 2013
- My typical day People, people, people. Meeting with my team to ensure everyone is briefed, trained and motivated to deliver 100%. Spending time with our clients to ensure they are delighted with the Blackjack experience and their return on investment.
- I'm a Blackjack person because... There is no other job I would rather do, every day is different, exciting and challenging.
- My favourite Blackjack moment Receiving a call just before I boarded a cruise ship with the news that after an initial trial the Operations Manager job was mine, I was buzzing the whole holiday!
- When I’m not at work I like to... Cruise the seven seas with my other half, spend time with family and friends, create craft products like floral displays, door wreaths, nappy cakes and of course drink lots of wine.
Nikki Fisher
HEAD OF STAFFINGThe ethos of Nikki’s role - Right people, right place, right time. Sustainability of a ‘can do’ team - always set up for success.
Learn moreNikki Fisher
HEAD OF STAFFING
- The ethos of Nikki’s role - Right people, right place, right time. Sustainability of a ‘can do’ team - always set up for success.
- I've been with Blackjack since 2015
- My typical day A typical day at Blackjack….? That’s a contradiction in terms! The common theme is collaboration, communication and compliance.
- I'm a Blackjack person because... I roll my sleeves up and lead by examples to get the job done!
- My favourite Blackjack moment Every moment that a solution is created or a problem is solved! Our people are amazing and working together to deliver client vision is truly rewarding.
- When I’m not at work I like to... Walk by the Sea.
Tadeja Ribic
Talent Team ExecutiveEnsuring we have incredible people across the UK falls to our planning and compliance team. We bring a consistent service to our clients no matter where in the country we are activating and we focus on recruiting, training and retaining the best talent for our clients.
Learn moreTadeja Ribic
Talent Team Executive
- Ensuring we have incredible people across the UK falls to our planning and compliance team. We bring a consistent service to our clients no matter where in the country we are activating and we focus on recruiting, training and retaining the best talent for our clients.
- I've been with Blackjack since 2008
- My typical day Everyday starts with emails and checking in with our team. It’s an extremely busy and fast paced environment but no matter what happens I know we have the BEST team and we will find a solution.
- I'm a Blackjack person because... I am Blackjack. It’s such a huge part of who I am and as my first job when I moved to the UK I feel I have truly grown with the company. It’s not just a job to me, I put my heart and soul into everything I do.
- My favourite Blackjack moment There are so many special moments throughout the years but the one I cherish the most is joining the Head Office team.
- When I’m not at work I like to... Travel, do lots of arts and crafts and spend time with my family.
Fiona Rayner
HEAD OF EXPERIENTIAL AND INTERNATIONAL OPERATIONSFiona splits her time between the UK, Ireland and Dubai, aligning our values with some of the world’s most prestigious clients to develop creative solutions that make a difference.
Learn moreFiona Rayner
HEAD OF EXPERIENTIAL AND INTERNATIONAL OPERATIONS
- Fiona splits her time between the UK, Ireland and Dubai, aligning our values with some of the world’s most prestigious clients to develop creative solutions that make a difference.
- I've been with Blackjack since 2016
- My typical day Listening, learning and exploring original ideas. Often sharing experiences and working with my team to find effective and creative solutions to complex problems.
- I'm a Blackjack person because... Everything we do starts with people and this runs through every strand of our brand identity. I regularly remind myself that it’s the people that make our brand so special.
- My favourite Blackjack moment Travelling. I have visited some awesome destinations and been so lucky to meet such wonderful people – Singapore, Muscat and Amsterdam really stand out.
- When I’m not at work I like to... Step out and enjoy the outdoors. Walking the dog with my husband always makes me smile and reminds me that the simple things in life often matter the most.
Richard Quinn
CREATIVE DIRECTORRichard works across all divisions, listening to our clients and bringing ideas to life. From a simple visual to a full-scale experiential 360 concept, we put our heart and soul into every aspect of the design. With over a decade of experience in the industry we use our expert knowledge we can make it happen anywhere, any time.
Learn moreRichard Quinn
CREATIVE DIRECTOR
- Richard works across all divisions, listening to our clients and bringing ideas to life. From a simple visual to a full-scale experiential 360 concept, we put our heart and soul into every aspect of the design. With over a decade of experience in the industry we use our expert knowledge we can make it happen anywhere, any time.
- I've been with Blackjack since 2010
- My typical day There is never a day where I don’t create visual impact which I absolutely love. We work as a team, bring new ideas to every concept and I can often be found in the office late when my creativity seems to be at it’s best!
- I'm a Blackjack person because... I get stuck in and really enjoy the variety of work.
- My favourite Blackjack moment It’s hard to pick just one but seeing any project go live is the most rewarding feeling; knowing we have delivered beyond our clients expectations.
- When I’m not at work I like to... Paddleboard, kayak or run.
Norma Murphy
HEAD OF OPERATIONS, IRELANDNorma oversees our operation in Ireland and in collaboration with the local team and support from the UK, ensures the team member and client experience remains 100% Blackjack.
Learn moreNorma Murphy
HEAD OF OPERATIONS, IRELAND
- Norma oversees our operation in Ireland and in collaboration with the local team and support from the UK, ensures the team member and client experience remains 100% Blackjack.
- I've been with Blackjack since 2017
- My typical day There is a never a typical day at Blackjack!! Every day is unique which keeps our jobs fun, exciting and rewarding.
- I'm a Blackjack person because... I love what I do. It’s great getting to know our team members, finding out more about their lives and helping them to achieve their goals.
- My favourite Blackjack moment So many…but it would have to be from my first year with Blackjack and the team event we held at the end of the year. It was a celebration of what we had achieved together and the sense of pride was so real.
- When I’m not at work I like to... Catch up with friends and family, I usually get roped into cooking or baking something!
Sinead Finegan
STAFFING MANAGEROur Staffing team work very hard behind the scenes, recruiting, on-boarding & skills matching incredible people for your brand. Having the right people in the right place, at the right time is critical and Blackjack are renowned for getting this right, every time.
Learn moreSinead Finegan
STAFFING MANAGER
- Our Staffing team work very hard behind the scenes, recruiting, on-boarding & skills matching incredible people for your brand. Having the right people in the right place, at the right time is critical and Blackjack are renowned for getting this right, every time.
- I've been with Blackjack since 2017
- My typical day Every day is different. Each comes with challenges but combined with lots of fun. It certainly keeps us on our toes and entertained!
- I'm a Blackjack person because... I love meeting people and my jobs gives me the opportunity to do that every day. At Blackjack we can always find a smile and there is nothing better than having others smile with you.
- My favourite Blackjack moment The day I saw Chris de Burgh in the departure lounge, and I happened to be wearing red. He came to me for a photo op! I’m not sure who laughed more.
- When I’m not at work I like to... Do yoga every morning, read in the evening and dance like there’s nobody watching.
Marc Buckle
HEAD OF LOGISTICSMarc heads up our logistics team at our International Distribution Centre, The IDC. Being a key service delivery leader, Marc manages all aspects of storage and distribution and best of all working with an Amazing Team delivering the highest levels of customer service.
Learn moreMarc Buckle
HEAD OF LOGISTICS
- Marc heads up our logistics team at our International Distribution Centre, The IDC. Being a key service delivery leader, Marc manages all aspects of storage and distribution and best of all working with an Amazing Team delivering the highest levels of customer service.
- I've been with Blackjack since Too long………
- My typical day We have a wide variety of clients storing anything from perfume to PPE and no two days are ever the same. Our facility is such a great space to work and we regularly see clients and staff who come to use our training rooms.
- I'm a Blackjack person because... I make a difference everyday.
- My favourite Blackjack moment When the IDC received a National Award from ABM for appreciation of service.
- When I’m not at work I like to... Relax with my family and play golf, golf and more golf!
Michelle Roberts
IDC CUSTOMER RELATIONSHIP ASSISTANTMichelle works in our logistics team, providing a dedicated client service on the warehouse floor. An expert in her field, Michelle will familiarise herself with the full portfolio of the client and ensure a seamless service.
Learn moreMichelle Roberts
IDC CUSTOMER RELATIONSHIP ASSISTANT
- Michelle works in our logistics team, providing a dedicated client service on the warehouse floor. An expert in her field, Michelle will familiarise herself with the full portfolio of the client and ensure a seamless service.
- I've been with Blackjack since 2016
- My typical day Every day is busy! Talking to clients, inputting data, overseeing inbound & outbound jobs and picking & packing.
- I'm a Blackjack person because... I love what I do and put my heart and soul into it.
- My favourite Blackjack moment When I first joined the warehouse team. I have loved it from my very first day.
- When I’m not at work I like to... Spend time with my family and friends, DIY and I love to cook.
Mehdi Samad-Abadi
IDC OPERATIONS ASSISTANTMehdi works in our logistics team, providing operational support on the warehouse floor. Giving meticulous detail to every item we make sure your deliveries are on time, every time.
Learn moreMehdi Samad-Abadi
IDC OPERATIONS ASSISTANT
- Mehdi works in our logistics team, providing operational support on the warehouse floor. Giving meticulous detail to every item we make sure your deliveries are on time, every time.
- I've been with Blackjack since 2016
- My typical day Working with the team, preparing goods in and out, making deliveries and providing great service to our clients.
- I'm a Blackjack person because... I get stuck in, work as a team and really enjoy my job.
- My favourite Blackjack moment When I was recognised for my work on project Titan.
- When I’m not at work I like to... Spend time with my family and friend.
Interested in joining Blackjack?
If you like work that’s fast-paced, varied and fun, you’d love working here. You’ll get the opportunity to work with big-name brands, and understand what that means with different cultures and audiences. We’re a small team backed by a global organisation, ABM. That means one-to-one care with ever-widening horizons. Oh, and it’s fun too.
A world of opportunity
We’re based near Heathrow, but our work takes us far and wide. Where could you go next?
Every day is different
Today you’re making customers feel like VIPs, tomorrow you’re launching the latest fragrance.
Always learning
Stay one step ahead with our extensive training opportunities, from eLearning to academic apprenticeships.
Become a Blackjack person
From full-time posts at HQ to part-time roles which fit around studies, find what suits you.
Discover more