Ensuring that the consumer has an excellent experience of services and their environment
Ensuring staff know how to deal with people and have a depth of knowledge of the required services and consumer expectations
Simply put – there to help
Customer service
Customer service
CUSTOMER SERVICE & PASSENGER ASSISTANCE
PREMIUM PASSENGER CARE
SERVICE RECOVERY
FIRST LINE & SECOND LINE MAINTENANCE
REPORTING, DATA COLLECTION & INNOVATION
AIRSIDE ESCORTING
case studies
WESTFIELD
Having heard about our provision of high quality customer service staffing at BAA Airports, Blackjack was approached by Westfield London to support their in-house Concierge team in a number of functi...
WESTFIELD >
TERMINAL OPERATIONS: DFT COMPLIANCE
Blackjack provides front line compliance & customer service staff to inform passengers of the DfT regulations relating to liquids & other prohibited items. Blackjack staff ensures the correct...
COMPLIANCE >