Penny Blake Associates
Succeeding in the luxury arena

Penny Blake Associates

The brief

Working with the world’s most prestigious brands, in a luxury, yet competitive retail environment, demands a best-in-class training program for our people.

Our clients offer immersive brand focused training, however with the approach of ‘hire the attitude and teach the rest’, we know that as an agency, we need to invest in our people, their confidence and their skills.

The Blackjack response

We work with renowned, global trainer, Penny Blake Associates, who deliver tailored training programs to our team of ambassadors across all categories. ‘Sales in the luxury arena’ covers a variety of topics, including emotional intelligence in a sales environment, powerful proposals, and shopper behaviors.

Our favourite moment

Penny Blake of PBA says: “Blackjack’s commitment to training its staff in how best to engage with high-value customers in the luxury retail space is highly commendable – they realise that people are an organisation’s best asset which sets Blackjack apart as the market leader in recruitment.”

The outcome

An engaged team of high performing retail ambassadors, who deliver exceptional service and optimize customer engagement and drive high value sales for the brands that they represent.

Let’s get to work

Whether you’re looking for a partner or an opportunity, we’d love to hear from you.

Talk to us